Privacy Policy

Effective Date: April, 2022

COLLABORATIVE NUTRITION LLC (“ATHLADE”, “Our” and “Us”) respects and takes the privacy needs and protection of Our customers (“You”, “Your” and “Users”) seriously.  By visiting and using our website, our other online or mobile sites, services, applications or advertisements, or by using any of the services available through these properties (collectively, the “Services”), you acknowledge that you accept the practices and policies outlined in this privacy policy (“Privacy Policy”). This Privacy Statement describes the Personal Information We gather about You, what We do with it, the safeguards We have in place to protect it, and how You can exercise Your information rights. By using the COLLABORATIVE NUTRITION LLC various channels and providing Us with your Personal Information, You agree, without limitation or qualification, to be bound by this Privacy Statement. If you do not agree to and accept the terms of this Privacy Statement, please do use the COLLABORATIVE NUTRITION LLC various channels or provide us with Who May Use the COLLABORATIVE NUTRITION LLC Portals. The COLLABORATIVE NUTRITION LLC Portals are not intended or designed to attract Users under the age of 18. We do not collect Personal Information from any person We know to be under the age of 18. If You are under 18, do not send Us Your Personal Information, and if You have previously sent Us Your Personal Information, We ask that You notify Us so We may delete Your Personal Information from Our databases.

WHAT THIS PRIVACY POLICY COVERS

This privacy policy applies to information we collect: On the website; In email, text, and other electronic messages between you and the website; Through mobile and desktop applications, if any, that you download from the Website; When you interact with our advertising and applications on third-party websites and services, if such advertising or applications include links to this privacy policy; and Through any other means associated with or relating to the website.

THIS PRIVACY POLICY DOES NOT APPLY TO INFORMATION COLLECTED BY

Us offline or through any other means, including on any other website operated by company or any third party (including our affiliates and subsidiaries); or any third party, including through any application or content (including advertising) that may link to or be accessible from or on the website.

PERSONAL INFORMATION DO WE COLLECT

Collection and Use of Personal Information. We may collect Your Personal Information that You provide Us when You: purchase, order, return, exchange or request certain information about our products and services; contact a Call Center or customer service desk; visit, use or re-use or sweepstakes or respond to one of Our surveys or provide Us with comments or suggestions.  In connection with various parts of Our business, We utilize the services of various third party service providers (collectively, “Service Providers”). Your consent under this Privacy Statement to collect, use and process Your Personal Information also extends to Our Service Providers and their use of the Personal Information in performing services for Us. We may also collect Personal Information about You from or through Our Service Providers who provide Us with e-commerce related services for the COLLABORATIVE NUTRITION LLC.

HOSTING, JURISDICTION

Personal Information sent to Us may be housed on servers located in one or more states within the United States. By sending Us Your Personal Information, You agree to exclusive jurisdiction of the courts (both state and Federal) located in the State of New York, County of New York and to the use and disclosure of Your Personal Information consistent with this Privacy Statement.

SHOPPING THROUGH THE ATHLADE HP CORP PORTALS

When You purchase products and services through the COLLABORATIVE NUTRITION LLC  Portals, We (and/or Our Service Providers) will collect Your credit or debit card information and keep a history of your purchases. We use this Personal Information to process Your orders and to better assist You when You visit or call Us. We may also ask for Your zip code as well, to help Us improve Our product and service offerings to Your area. When You return previously purchased merchandise or request a refund or exchange, You may be asked to give Your name, address, phone number and where necessary, to provide identifying documentation such as Your driver's license. We collect this Personal Information to help prevent fraud.

CALL CENTERS

When You call one of Our Call Centers about a product, delivery, billing question or for customer service, You may be asked for Your Personal Information that identifies You along with additional information that we may need to help Us promptly answer Your question, such as Your name and address and a phone number where We might contact You. We may retain this information to assist You in the future.

WEBSITE REGISTRATION

Registration is an optional service provided by our Websites. You do not have to register to browse on our Websites. When You register, You are asked for Personal Information such as Your name, address, phone number, e-mail address, a password that you select, and Your interests, if you choose to register them. Your registration Personal Information may be used to help make Your online shopping quicker and easier, by pre-filling certain parts of Your shipping and billing Personal Information. By registering, You have the opportunity to sign up to receive optional marketing information from COLLABORATIVE NUTRITION LLC and its affiliated companies and their respective business and marketing partners.

 

SURVEYS, QUESTIONS, QUIZES, CONTESTS

When You ask a question, participate in a survey or enter a contest or sweepstakes through an COLLABORATIVE NUTRITION LLC Portal or enter an A COLLABORATIVE NUTRITION LLC event, We may collect Your name, address, phone number and e-mail address. We use this information to administer Your participation in a contest or sweepstakes. At the time You are entering a contest or sweepstakes, We may ask Your permission to send You future marketing information from COLLABORATIVE NUTRITION LLC.

PROFILING; AND OTHER USES OF PERSONAL INFORMATION

COLLABORATIVE NUTRITION LLC also uses Your Personal Information, including information provided to Us from Our Service Providers, such as Internet-related marketing and analytic firms, to continually assess and improve the products and services We offer. To serve You better, We may combine the Personal Information that You give Us with publicly available Personal Information and Personal Information we receive from our Service Providers, marketing partners and others. We use that aggregated Personal Information to enhance and personalize Your shopping experience with Us, to communicate with You about Our products and events that may be of interest to You, and for other promotional purposes.

PROMOTIONAL MATERIALS AND MARKETING MATERIALS

From time to time, COLLABORATIVE NUTRITION LLC will inform You of products, services and sales and special offers that might be of interest to You. During registration at an event, on the Websites, on social media websites, or during participation in a survey, You may sign up for marketing e-mails about our products, services, sales and special offers.  If you choose to receive promotional communications, we may also send you mail, email or call you with information about our product and service offerings. If you would like to stop receiving such promotional communications from COLLABORATIVE NUTRITION LLC, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.

DISCLOSURE OF PERSONAL INFORMATION

COLLABORATIVE NUTRITION LLC engages into marketing relationships with advertisers or other companies that provide products or services that We believe may be of interest to Our Users. We will share your Personal Information with those marketing partners in order to help them send You information that we believe will be of interest to You. We may share anonymous, aggregated information with these companies. There are certain types of Personal Information, we will not share. We will not disclose Your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to any of Our affiliated businesses.

 

Access to Personal Information by Companies that Work with or on Behalf of COLLABORATIVE NUTRITION LLC. Some of Our operations may be managed by Service Providers who are unaffiliated companies. These companies may share Your Personal Information with their affiliates and with their Service Providers whom they engage to perform services related to the COLLABORATIVE NUTRITION LLC Portals or the operation of Our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to Your Personal Information on a confidential basis only to the extent necessary to perform their functions or as required by applicable law.

WHEN PURCHASES ARE BEING SHIPPED TO YOU

Your shipping Personal Information will be shared with our delivery Service Providers (USPS, FEDEX, UPS, DHL or other delivery companies We or You select). Our delivery Service Providers are asked not to use Your Personal Information for any purpose other than making the delivery or as otherwise required by law.

SALE OF COLLABORATIVE NUTRITION LLC ENTITY

In the event that COLLABORATIVE NUTRITION LLC or some or all of Our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

DISCLOSURES OF PERSONAL INFORMATION IN LEGAL PROCEEDINGS

If COLLABORATIVE NUTRITION LLC or any of Our Service Providers is required by applicable law to disclose Your Personal Information, COLLABORATIVE NUTRITION LLC or the applicable Service Provider may, without Your consent, disclose such Personal Information. We may also disclose Personal Information to assist in debt collection where You owe a debt to Us.

ACCESS TO PERSONAL INFORMATION

You may request access to the Personal Information that We have about You. For further instructions on accessing the Personal Information that COLLABORATIVE NUTRITION LLC may have about You, please see the "Contacting Us" section of this Privacy Statement.

PRIVACY PREFERENCES / OPT-OUT

Unless you otherwise opt-out, the default preference will be that you have elected to receive marketing materials. You may also update what product/lifestyle preferences You prefer, which may determine what offers and promotional materials You may receive. You may update these preferences at any time. Please allow sufficient time for Your preferences to be processed. You may also change Your marketing preferences or remove Yourself from our mailing lists by clicking on an "unsubscribe" hyperlink contained in promotional emails we send You or by contacting us at: COLLABORATIVE NUTRITION LLC, 8 Dogwood Lane, Katonah, NY 10536, Attn: Privacy Department or by emailing us at info@athlade.com.  Information Sharing Disclosure Requests. If You are a California resident, You have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom COLLABORATIVE NUTRITION LLC or any of our affiliates has shared Your Personal Information that We have collected from You. You may request the Notice of Information-Sharing Disclosure by writing to Us at: COLLABORATIVE NUTRITION LLC , 8 Dogwood Lane, Katonah, NY 10536, Attn: Privacy Department or by emailing us at info@athlade.com.

COOKIES AND TRACER TAGS

Our Websites use a technology called "cookies". A cookie is a tiny element of data that Our Websites can send to Your browser, which may then be stored on Your computer so We can recognize You when You return to the Websites.. All pages on Our Websites where You are prompted to log in or that are customizable, require that You accept cookies. If you have registered with our Websites, these cookies (1) may let Us know who You are, (2) are necessary to access Your account information (stored on Our database) in order to deliver products and personalized services to You, and (3) will provide Us and Our Service Providers with information that We will use to personalize Our Websites in accordance with Your preferences. Cookies are also required to optimize Your shopping experience in that they allow You to add multiple items to Your shopping basket before checking out. Depending on the Web browser you use, You may set your Web browser to notify You when You receive a cookie. However, should You decide not to accept cookies from Our Websites, you will limit the functionality We can provide when You visit our Websites.

TRACER TAGS

Our Websites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows Us to understand which pages You visit on Our Websites. These tracer tags are used to help Us optimize and tailor Our Websites for You and other future visitors to the Websites.

SECURITY OF PERSONAL INFORMATION

We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in Our custody and control. We also are committed to employing reasonable technology in order to protect the security of our COLLABORATIVE NUTRITION LLC Portals. However, even with the best technology, no technology maybe 100% secure. We will take reasonable measures to protect Your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom We may transfer such Personal Information to take comparable steps to protect Your Personal Information.

SECURE SHOPPING THROUGH SHOPIFY

Our Online Store is hosted on by Shopify Inc. (“Shopify”). They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify online application. They store your data on a secure server behind a firewall to keep it protected from unauthorized access or disclosure. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you require 100% security, do not correspond or transmit data over the Internet or through email. To the maximum extent allowed by applicable law, COLLABORATIVE NUTRITION LLC will not accept liability for direct or indirect losses arising from lost or stolen data (including your Personal Information). For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement. However, you understand and agree that COLLABORATIVE NUTRITION LLC is not responsible for Shopify’s (or any other third party’s) privacy policies, statements, content, or data handling practices on other websites.

OUR PRIVACY STATEMENT AND OUTSIDE LINKS

This Privacy Statement only applies to the various COLLABORATIVE NUTRITION LLC Portals. Outside Links may include links to the websites of Our Service Providers, business partners, vendors and advertisers. These other websites are not covered by this Privacy Statement as we are not responsible for their content or processes. Please be aware that these websites may collect Personal Information about You, and operate according to their own privacy practices which may differ from those contained in Our Privacy Statement. Remember to consult that website's own privacy policy, as once you are outside any of the Websites, any Personal Information You submit is no longer in Our control.

PRIVACY STATEMENT MODIFICATIONS

From time to time, We may modify or amend this Privacy Statement in order to comply with changes to applicable law or to reflect future changes in Our business practices. Any changes to Our Privacy Statement will be communicated on this page, so please check back on occasion. We also may post a notice on Our Websites or send You an email describing the changes.

CONTACTING COLLABORATIVE NUTRITION LLC WITH QUESTIONS ABOUT OUR HANDLING OF PERSONAL INFORMATION:

COLLABORATIVE NUTRITION LLC

8 Dogwood Lane

Katonah, NY 10536

Attn: Privacy Department or by emailing us at info@athlade.com

Last Updated: April, 2022.